1. What are digital products?
Digital products are files or tools that you can download or access online. They don’t require shipping. Examples include eBooks, templates, guides, design files, and online tools. Once you buy them, they’re available instantly after payment.
2. How will I receive my digital products after purchase?
After your payment is confirmed, you’ll get an instant download link on the checkout page and also by email. You can save your files directly to your computer or phone.
3. Do I need any special software to use the products?
Some products might need specific software (like Microsoft Word, Canva, Photoshop, or PDF readers). Each product page will clearly mention what’s required before you buy.
4. Can I use the products for commercial purposes?
It depends on the product license.
- Personal Use: You can use it for your own projects only.
- Commercial Use: You can use it for client work, business materials, or sell finished results (not the raw files).
Check each product description for license details.
5. Are the digital products refundable?
Because all digital items are downloadable, we don’t offer refunds once the files have been downloaded. However, if there’s a problem with your order (like a broken file or wrong item), contact us and we’ll fix it right away.
6. How can I contact support if I face a problem?
You can email us at info@ashirdigitals.com or use the contact form on our website. We usually reply within 24 hours on business days.
7. What payment methods do you accept?
We accept secure online payments through various methods such as credit/debit cards, PayPal, and local payment options (if available). All transactions are encrypted for your safety.
8. Can I share or resell your digital products?
No. All our digital products are for a single user only unless stated otherwise. Reselling, sharing, or redistributing files without permission violates our terms and may lead to legal action.
9. What if my download link doesn’t work?
If your link expires or doesn’t open, contact us with your order number at info@ashirdigitals.com. We’ll resend your product files manually.
10. Do you offer custom digital products?
Yes! If you need a custom design, template, or any other digital resource, you can reach out through our contact page. We’ll discuss your requirements and pricing before starting the work.
11. Can I access my digital products later if I lose the files?
Yes, if you created an account while purchasing, you can log in anytime to re-download your products. If you checked out as a guest, contact us with your purchase details, and we’ll help you recover your files.
12. How often do you add new products?
We regularly update our store with new and trending digital products. You can join our email list or follow us on social media to stay updated on the latest releases and offers.
